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Frequently Asked Questions
1. What vehicle types are compatible with your charging interfaces?
Our systems are fully compatible with CCS1, CCS2, GB/T, and CHAdeMO standards, ensuring they can charge most mainstream electric vehicles worldwide.
2. Can the system operate in extreme weather conditions?
Yes, our devices are designed with IP54/IP65 protection levels and are tested to operate efficiently in temperatures ranging from -10°C to +60°C, making them suitable for high humidity, dust, and heat.
3. How does the system handle grid instability or power outages?
The system is equipped with energy storage and backup support. It can automatically switch power sources during outages to ensure continuous and stable charging operation.
4. Is remote monitoring and diagnosis available?
Yes, we support cloud-based platform integration, allowing for real-time remote monitoring, automatic alerts, and diagnostic support via OCPP protocols.
5. Can the storage system help reduce peak electricity costs?
Absolutely. The system supports peak-shaving and valley-filling strategies, allowing you to store energy when rates are low and use it during peak demand to reduce operating costs.
6. What is the expected service life of the charging and storage system?
The overall system lifespan is estimated at 8–10 years. The high-quality storage batteries support over 3000 charge cycles with long maintenance intervals.