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Frequently Asked Questions
What types of charging interfaces are supported by this system?
Our charging solutions are compatible with CCS1, CCS2, GB/T, and CHAdeMO standards, ensuring they support most mainstream electric vehicles worldwide.
How does the system handle grid instability or power outages?
The system is equipped with energy storage and diesel backup capabilities. It automatically switches the power source during outages to ensure continuous and stable charging operations.
Can the charging system operate in extreme weather conditions?
Yes, our devices offer up to IP65 protection and are certified to operate in environments ranging from -20°C to 55°C, making them suitable for high heat, cold, dust, and humidity.
What is the expected service life of the energy storage and charging units?
The overall system lifespan is approximately 8–10 years. The storage batteries are designed to support over 3,000 charge cycles with long maintenance intervals.
Is remote monitoring and diagnostics available?
Yes, the system supports a cloud-based platform that enables real-time monitoring, remote diagnostics, and instant alerts for efficient management.
Do these units require additional infrastructure like transformers?
While high-power scenarios may require grid expansion, our energy storage units are designed to operate independently, significantly reducing the reliance on local grid infrastructure.